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How to use the Experiences Mobile Check-In app
How to use the Experiences Mobile Check-In app

A brief guide to using our iOS Check-In app to handle ticketed experiences

Updated over a week ago

This article is a brief tutorial on how to use our iOS mobile check-in app. The mobile check-in app requires a ticketed experience using our e-Ticketing app which you can read about by clicking the link below.

Step 1: Install Experiences Check-In App on your iOS device

The first thing you'll need to do is head over to Apple's App store and install the Experiences Check-In App. You can find it by clicking the link below.

Step 2: Scan the QR code in the e-Ticketing settings in the Experiences App Admin

Once you have the app installed you'll need to load up the Experiences Admin App in your Shopify store and go to "Apps" > "e-Ticketing" and then click on the settings "Settings" tab.

Once the QR code is scanned by the check-in app, you'll be taken to the main dashboard to view any upcoming ticketed experiences.

Note: only time slots that are for ticketed experiences AND have bookings will be displayed in the check-in app. If you're not seeing any experiences, this probably means that you don't have any bookings for your ticketed experiences.

Step 3: Manage your tickets

From there, you'll be able to view groups and individual tickets along with all the additional information. You'll also be able to check-in whole parties or individual tickets just like you would on in the Shopify POS app.

Step 4: Scan Ticket QR Codes

The final piece that you can do to start using the check-in app is scan tickets to check people in. This gives you and your staff a super quick and efficient way to quickly check in customers and make sure their ticket is valid.

When a customer shows their ticket, you can click on the middle menu item to pull up the QR code scanner and scan their ticket.

Once the ticket is scanned that attendee will be marked as checked in.

Wrapping Up

Well, that covers the Experiences Check-In App. We've gone through how to install it and how to do some of the basic actions.

If you have any additional questions or need help with anything, feel free to reach out to us using the chat bubble in the bottom right corner.

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