In this article, we're going to show you how to use our e-Ticketing app to add the ability to send out, assign, and scan QR code tickets for your experiences.
What is the e-Ticketing App?
Our e-Ticketing app allows you to specify one of your experiences as what we refer to as a "ticketed experience". What this means is that along with a standard booking that a customer always receives through our app, their email (or booking page for SMS) will receive a link to manage their tickets.
From there a customer will be able to pull up a swipe-able page with scannable QR codes to check them in when they arrive. They'll also be able to assign individual tickets to another attendee who will receive a "Ticket assigned" email with a link to that ticket.
This app is great for merchants who are offering true ticketed events with the potential for high-volume check-ins.
The Mobile Check-In App
Along with the app that plugs into the Experiences Admin in Shopify, we've also released a brand new Check-in app which you can install using the link below.
Our Check-In app for iOS devices allows your staff to log in without being a Shopify staff member and quickly start scanning QR codes for ticketed experiences. It also allows you to quickly pull up a customer's booking and view the details about their tickets.
You can read more about how to install and set up the mobile check-in app using the button below.
With that let's get into how you can set up your shop to start selling ticketed experiences!
Step 1: Install the E-Ticketing App from our Apps page
Before being able to do any configuration, the first thing you'll want to do is head on over to our "Apps" page inside the Experiences App admin and click "Install" on the "Group Bookings" app.
You can get to the "Apps" page by clicking "Apps" from any page in the Experiences App.
Once there, you'll see an app card for "E-Ticketing".
From there you can read over the details and instructions and then click "Install".
Step 2: Access the QR code to Log in the Check-In app
Once you install, you'll see a new tab appear labeled "Settings" which will contain another link to the Check-In app in the app store along with a QR code. This QR code is used to log in from the Check-In app.
When you or a staff member wants to use the check-in app to check your attendees in, you'll need to open the app and then scan the QR code. Once it's scanned, you will be logged in and authorized to view and check in attendees from your mobile device.
The QR code can be used to log in to as many iOS devices as needed.
Step 3: Configure your experience to be a "ticketed" experience
Now that you have e-Ticketing installed in your shop AND you have the Experiences Check-In App installed on your iOS device, you can head on over to the experience that you want to start selling tickets for.
Everything regarding experience details, schedule, and pricing are exactly the same as it has always been. The only difference is when you click on the "Add ons & Customizations" section.
When you click on "Add-ons & Customizations", you'll see there's a new section to enable e-Ticketing.
Click on "Enable" to set the experience to be a ticketed experience and customize your e-Ticket for that experience.
From this screen, you'll be able to change the background and text color or upload an image for the background image. You'll see a preview of the ticket (minus the inserted QR Code) of what your customers will receive.
Note: You can also collect any additional information about your attendees with the additional information form configured above. It's not required but e-Ticketing is fully compatible with additional details forms.
After you've decided on the styles for your ticket, you can click "Save Changes" and head back out to your experience and start selling tickets!
What this looks like for the customer
From your customer's perspective, the booking process on your storefront is almost identical. They'll be walked through the same booking form and at the end receive their booking confirmation notification either through email or SMS.
Now that the experience is a ticketed experience, the notification to the customer who purchased it will contain a link button to "View Tickets".
Clicking on this will bring the customer to a page where they can view their tickets, add or change the additional details or assign/re-assign individual tickets via email address.
Note: By default, tickets will be unassigned, unless you collect per-attendee information in which case, each attendee will be assigned the ticket at the time of booking.
This is also where the customer can find their tickets when it is time to check-in. Clicking on "View Ticket(s)" will display the ticket and QR code which can be scanned by the Check-In app.
Congratulations! You now have a ticketed experience! On the merchant side in the admin and POS, ticketed bookings look and act just like any other booking. You can view, reassign, or restock those bookings just like you would any other booking.
For more information on how to use our mobile check-in app, head on over to our article all about how that works.
As always if you have an questions about this functionality or anything else, please don't hesitate to reach out in the chat bubble below!