You can gather customer information on the order and attendee levels, which adds value to the transaction, clarifies for staff, and improves the overall experience.
On each experience, you can display a form to your customers that collects information for the order or for each attendee. These forms have fields that can be optional or required as you need them.
The information gathered is available via the Export function, in our POS app, the e-Ticketing app, and as line item properties in your Shopify order data.
You can collect additional information from customers at two levels:
Order level: Information that applies to the entire order
Attendee level: Information specific to each individual attendee
Order-Level Information
The order form appears once per transaction, regardless of the number of attendees. Use it to collect information that applies to the entire group, such as:
Seating preferences
Dietary restrictions or allergies
Special requests
Any information you need from the customer
Attendee-Level Information
The attendee form appears for each person included in the order. It automatically collects:
First Name
Last Name
Email
You can add custom fields to gather additional information about each attendee.
Available Field Types
Text Field
Accepts any text input
Best for open-ended responses
Email Field
Validates email address format
Does not verify if the email address is active
Phone Field
Validates phone number format
Does not verify if the phone number is active
Select Field
Provides a dropdown menu
Customers choose from preset options you define
All fields can be set as required or optional to match your needs.