Experiences doesn't send SMS reminders directly right now. You can set up automatic text reminders yourself with Zapier and the SMS provider you already use.
What you need
A Zapier account (a paid plan is required for multi-step Zaps)
An SMS provider that connects to Zapier, such as Twilio, SimpleTexting, ClickSend, or Textmagic
The Experiences Zapier integration installed and connected. If you haven't done this yet, follow How to connect Experiences Bookings to Zapier.
Note: The built-in "SMS by Zapier" app can only text your own verified number. It can't send messages to guests.
Option 1: Reminder before the booking (simple)
Best if most guests book less than a month ahead.
Trigger: Choose Experiences App with the booking.create event.
Formatter by Zapier: Choose Date / Time → Add/Subtract Time. Use the booking start date/time as the input, enter
-24 hours(or your preferred lead time) as the expression, and set the timezone to your business's local timezone.Delay by Zapier: Choose Delay Until and select the date from step 2.
Action: Choose your SMS app → Send SMS. Send it to the guest phone field, and include the experience name, date, time, and ticket link in the message.
Limitations:
Zapier can delay a step for about one month at most. Bookings made further out may not get a reminder.
If a booking is canceled or rescheduled, the original email reminder from Experiences will still send.
Option 2: Daily reminder run (more reliable)
Best if guests book far in advance or bookings change often.
Zap A: Log bookings
Trigger: Experiences App → booking.create
Action: Add a record to Zapier Tables or a Google Sheet with the guest name, phone, booking date/time, and ticket link.
Zap B: Send reminders
Trigger: Schedule by Zapier → Every day at a set time.
Action: Find the records in your table or sheet where the booking date is tomorrow.
Action: Your SMS app → Send SMS to each guest.
If a booking changes, update or remove its row so the reminder stays accurate.
Sample message
Hi {Guest first name}! Reminder: {Experience name} is tomorrow, {Date} at {Time}. Your ticket: {Ticket link}. Reply STOP to opt out.
Consent
Only text guests who have agreed to receive messages. Your SMS provider handles opt-outs (STOP replies) and carrier compliance.
Need help?
Reach out using the chat bubble below or email us at hello@experiencesapp.com.