To transfer a booking, open the time slot, select the bookings, click Transfer bookings, and choose the new time slot.
Use a transfer when a customer wants to reschedule. You can transfer one guest or all the guests in an order. You can transfer them to another time slot of the same experience or of a different experience.
Open the time slot
In Experiences, click Schedule in the left menu.
Find the date of the booking. To go to a different date, click the date at the top of the page.
Click the time of the time slot.
The Timeslot Details page opens. It shows every guest in the time slot.
Select the bookings to transfer
In the guest list, each order has one row for the customer and one row for each guest.
To transfer the whole order, select the checkbox next to the customer.
To transfer only some guests, select the checkbox next to each guest.
The buttons at the top of the page change to show the number of bookings you selected, for example Transfer 2 bookings.
To transfer one guest, you can also click the three dots (⋯) at the end of the guest's row, then click Transfer guest. The steps are the same.
Choose the new time slot
Click Transfer 2 bookings. The number in the button is the number of bookings you selected.
In the Select Experience window, the current experience is selected. To transfer to a different experience, search for it in Experience. Click Next.
In the Select Timeslot window, click the new date. The time slots for that date show on the right.
Click the new time, then click Next.
In the Select Variant window, click the variant (ticket type) for the transferred bookings. All the bookings you transfer get this variant. Click Next. If this variant has a different price, the transfer does not charge or refund the difference. You must invoice the customer for the extra amount, or credit the difference to the customer.
Next to each time slot you see two numbers, for example 9 / 10. The first number is the spots that are left. The second number is the total number of spots.
Confirm the transfer
The Confirm Transfer window shows the new time slot under Destination. Under Bookings to transfer, it shows each booking with the old date and time and the new date and time.
Check the details.
Optional: select Reserve the entire timeslot for these customers. You can select this only when the new time slot has no other bookings.
Click Confirm Transfer.
You see the message "Successfully transferred 2 bookings." The bookings are no longer in the old time slot. Experiences sends the customer an email about the transfer.
Check the new time slot
Click Schedule in the left menu.
Go to the new date and click the time of the new time slot.
The customer and the guests show in the guest list, with the other guests in that time slot. The order number does not change.