If you need to move a booked customer from one time slot to another, it's easy to do.
Step 1
Navigate to the Experiences dashboard in the Shopify admin.
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Step 2
Select the time slot for which the customer is currently booked.
Step 3
Click on the dropdown and choose "Transfer
Step 4
Choose which booked line items, day, and time you'd like to reassign the order to
Your customers will be notified that they have been reassigned to a new time slot. Here's what that email looks like: