To use the Experiences check-in app on a phone or tablet, add the device in Settings > Access. Then scan the QR code or open the magic link on that device.
In this article, "device" means a phone or tablet. You can give access to as many devices as you need. Each device keeps access until you revoke it.
Step 1: Install the check-in app
Install the Experiences Check-In app on the device:
Step 2: Add the device in Experiences
In the left menu of your Shopify admin, find Experiences.
Under Experiences, click Settings. It is the last item.
Click Access.
In Devices, click Add Device.
Enter a name for the device, for example "Front desk iPad." Use a name that tells you which device it is.
Step 3: Pair the device
Use the QR code or the magic link. Both expire in 15 minutes.
Screenshot: the Pair window with the QR code and the magic link
Scan the QR code
Open the check-in app on the device.
Scan the QR code on your computer screen.
Open the magic link
Click Copy.
Send the link to the device, for example in
an email or a text message.
On the device, open the link in the web browser.
When the device is paired, click Done.
Note: This QR code is only for pairing a device. It is not the QR code on your customers' tickets.
Check the status of a device
Each device in Devices shows a status:
Status | What it means |
Awaiting Pairing | You added the device, but it is not paired yet. The list shows when the QR code expires. |
Paired | The device has access to the check-in app. The list shows when the device was paired. |
Revoke access for a device
A device keeps access until you revoke it. Revoke access when a device is lost, or when a staff member does not need access anymore.
Under Experiences in your Shopify admin, click Settings, then click Access.
Find the device in Devices.
Click the trash can icon next to the device.
In the Revoke Device Access window, click Revoke.
The device cannot use the check-in app anymore. To give the device access again, add it again. Follow Step 2 and Step 3.
Next steps
To check in guests, see "Check in guests with the Experiences check-in app."
To give guests a ticket that you can scan, turn on e-tickets for each experience. See "Add e-tickets to your experiences."