How to add the manage booking link to your emails for free or reservation booking types.

Your customers can cancel their free or reservation bookings manually. In order for them to accomplish they need to receive the "Manage Order" link in their emails which will direct them to a page to view and manage their order.

The snippet to include this link may already be present in your email templates if you've installed the Experiences app after 10/10/2020. However, some email templates installed before this will not have this updated email template and the snippet will need to be copied in manually.

Step 1

You'll want to find the snippet in your email template that adds the ticket URL link to your emails. This should be located right around line 437 depending on the customizations that you've made and the version of the template. It will look something like what you see below:

{% if booking.ticketUrl %}
  <td style="padding:0 10px;" valign="center" align="center">
    <a href="{{ booking.ticketUrl }}"
      style="width:200px;display:block;background-color:#777;text-    align:center;color:#FFFFFF;text-decoration:none;border:none;border-  radius:3px;padding:10px 25px;" target="_blank">
      View Tickets
    </a>
  </td>
{% endif %}

Step 2

Directly below the snippet you see above you'll want to copy and paste the following snippet which will add the include for the "Manage Order" link.

{% if booking.manageOrderUrl %}
  <td style="padding:0 10px;" valign="center" align="center">
    <a href="{{ booking.manageOrderUrl }}"
      style="width:200px;display:block;background-color:#777;text-align:center;color:#FFFFFF;text-decoration:none;border:none;border-radius:3px;padding:10px 25px;" target="_blank">
      Change/Cancel Order
    </a>
  </td>
{% endif %}

Step 3

Save your template!